If you test positive before your holiday is due to begin then you should follow the relevant applicable guidance in your home location.
If there is a legal requirement where you live or where you are travelling to self-isolate with a positive covid-19 test you should contact us immediately with evidence of the positive PCR or the email received from the government site after a positive lateral flow test result.*
If there is a legal requirement to self-isolate which affects a guest’s booking, they will have the following options:
- Transfer your holiday to a later date free of charge
- Accept a voucher for the full amount you have paid
- Accept a refund for the full amount you have paid
- Transfer the booking to someone else who you know free of charge
If there is no legal requirement to self-isolate which affects a guest’s booking and you do not wish to travel then you may request a transfer of the holiday to a later date. However, please note, this will only be possible if the property owner agrees to transfer the booking.
*(Please note: Evidence of a positive lateral flow is required and is limited to the confirmation email or text message that you will receive from the government upon registration of your positive test. Unfortunately, a photo of a positive test will not be able to be used).